Youfoodz Wholesale

07 3503 7480
wholesale@youfoodz.com


ORDERING

How do I place an order?

If you have already been set up with a Youfoodz Wholesale account, follow these steps to place your order: 

  1. Visit yfwholesale.com
  2. Log in at the top right of the screen. Your username is your email. Your password was chosen when you set up your account via the initial Account Invitation email.
    If you have forgotten your password, there is an option for you to send a ‘reset password’ email.
  3. Click ‘Order’ to view the Youfoodz menu. 
  4. There is no pre-filled order, so go wild and start adding items to your cart!
    Simply type the quantity of a line item you wish to add to your cart and click ‘ADD TO ORDER’. 
  5. You can see how many items are in your cart using the ‘cart counter’ at the bottom right.
  6. Once you’re happy with your order, click ‘Cart’ in bottom right hand corner.
  7. After reviewing your order and ensuring there are no errors, click the ‘Check Out’ button.
  8. Select your delivery day and click ‘Continue to payment method’.
  9. Your payment options will either be an invoiced account if you have had this approved, or credit card using Paypal.
    Select your option and click ‘Complete Order’.
  10. Get excited for your next Youfoodz order!

                    DELIVERY

                    Delivery Schedule

                    Youfoodz’ delivery schedule depends on our stockist location. Please find full details here.

                    ISSUES & HELP

                    Urgent Order Issues

                    For all urgent matters, please call Youfoodz Wholesale on (07) 3503 7480.

                    Please note that due to high volumes at the moment, you may not be able to reach us. If that is the case, please email us at wholesale@youfoodz.com and we'll get back to you ASAP.

                    Account Issues

                    For any issues regarding invoicing or statements, please email invoices@youfoodz.com in the first instance. 

                    For issues regarding your account such as invoice discrepancies or stop supply, please email accounts@youfoodz.com.

                    Credits and Refunds

                    Any credits will be issued onto your wholesale account. If you paid via credit card (Paypal), please include your bank account details and the Accounts Receivable team (ar@youfoodz.com) will refund any approved credits into the bank account.

                    Order Receivable Issues

                    If there are any issues with the quantities of stock you receive, please email accounts@youfoodz.com with your order number and what items are missing, within three days of receiving your order.

                    If there are any issues with damaged goods or incorrect product packaging, please send an email to invoices@youfoodz.com within three days of delivery with a photo, your invoice number, and details about the damaged items.

                    If there are any issues with wastage, please send an email to invoices@youfoodz.com within 10 days of delivery with a photo of the stock along with your invoice number. 

                    For major issues (e.g. you have not received your order), please email or call Youfoodz Wholesale at wholesale@youfoodz.com or (07) 3503 7480. 

                    Non-urgent Enquiries

                    Call the dedicated Youfoodz retail support line on (07) 3503 7480 or email wholesale@youfoodz.com

                    Office hours are 7:30am to 6pm Monday to Friday and 8am to 4pm on weekends, Queensland time. We’re open from 7am weekdays during daylight savings.

                    Delivery Method Error

                    We are currently experiencing a technical issue with our website that is preventing users from checking out.

                    To solve this issue, click ‘Back to customer information’, review your suburb and postcode, and click ‘Continue to delivery method’ again.