Help & Support

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ORDERING

How do I place an order?

Once you have a Youfoodz Wholesale account, follow these steps to place an order online:

  1. Visit yfwholesale.com
  2. Click ‘LOGIN’ at the top right of the screen. Your username is your email address. Your password was chosen when you set up your account via the initial Account Invitation email.
    If you can’t remember your password, don’t stress! Click ‘FORGOT PASSWORD’ and we’ll send you a link to reset it via your email.
  3. Once you’ve logged in, click ‘ORDER’ to view the Youfoodz menu. You can navigate by each category using the horizontal menu along the top.
    You can also view products in either ‘grid’ or ‘list’ format - the choice is yours!
  4. Simply type the quantity of a line item you wish to order and click 'ADD TO ORDER'.
  5. You can see how many items are in your cart using the ‘cart counter’.
    Then, once you're happy with your order, click ‘REVIEW ORDER’ in the bottom right-hand corner.
  6. After reviewing your order and checking that there are no errors, click ‘CHECK OUT’.
  7. Make sure your contact and shipping details are correct, then click ‘CONTINUE TO DELIVERY METHOD’
  8. Select your preferred delivery day and be sure to add any special delivery notes before clicking 'CONTINUE TO PAYMENT’.
  9. Your payment options will either be an invoiced account if you have had this approved or credit card using Paypal.
  10. Select your option and click 'COMPLETE ORDER'.
  11. Get excited for your next Youfoodz order!

Did you know you can also view a log of all past orders by clicking ‘ORDER HISTORY’ at the top of your screen!

For general queries about wholesale orders, call our dedicated retail support team on (07) 3503 7480 or email wholesale@youfoodz.com.
We’re available Monday to Friday, 7am - 6pm AEST. Hours may differ on public holidays.

IMPORTANT: Residential customers should contact our customer care team at youfoodz.com/contact for ‘home delivery’ enquiries.

DELIVERY

Youfoodz delivers to 60+ zones right across Australia. Please contact our friendly retail support team or local field representative for your order and delivery schedule.
Public holiday deliveries do vary.

SUSTAINABILITY

We’re committed to looking at ways to improve sustainability right across the business, from operations to the products our customers receive. Here’s more info about what we do and what we’re working to achieve:

While most of the items you receive with your box are recyclable and reusable in some way, we’re committed to looking at ways to make our packaging more sustainable. We’re doing this by remaining focused on the Australian’s 2025 National Packaging Targets and being a member of Australian Packaging Covenant Organisation (APCO).

We’re proud to have brought together a number of passionate employees from a range of departments in the business, to work on projects that will help us improve sustainability and achieve our targets.

We're continuously looking at ways to improve our distribution packaging, use less materials at every stage in the supply chain, and reduce the amount of trucks needed to deliver goods.

We have employees who work full time to plan our production so there is as little food waste as possible. For example, any food scraps we do have, get sent to a local farmer and are used as food for animals, we return any oil to a company called Cookers, who use it for biofuel generation.

What can be recycled?

  • Cardboard Delivery Box: Can be recycled in council bins or reused for storage.
  • Ice packs: Our ice packs can be reused. However, should your freezer be full, you can defrost the ice packs, and empty the non-toxic gel down the sink and dispose of the soft plastic in the bin.
  • Meal sleeve: Can be recycled in council bins. On the back of the meal sleeve, you can find clear instructions inline with the Australasian Recycling Label (ARL), about how to recycle or dispose of other meal related items including the tray and film sealing the meal.
  • Meal tray: Can be rinsed and recycled in council bins.
  • Film sealing the meal: Dispose of this in general waste. We’re currently looking at more sustainable options for the future.
  • Bubble liner: We include this thermal liner in boxes to keep meals cool for as long as possible. Dispose of this in general waste. We’re currently looking at more sustainable options for the future.
  • Bottles: Can be rinsed and recycled in council bins. In some states, you may be eligible for a 10c refund at collection centers. The cap should be disposed of in general waste.

ASSISTANCE & ENQUIRIES

Urgent Order Issues

For all wholesale matters, please call our retail support team on (07) 3503 7480.

IMPORTANT: Residential customers should contact our customer care team at youfoodz.com/contact for ‘home delivery’ enquiries.

Account Issues

Email invoices@youfoodz.com in the first instance. For issues regarding your account such as invoice discrepancies or stop supply, please email invoices@youfoodz.com.

IMPORTANT: If you are a residential customer with a payment or account concern please contact our customer care team at youfoodz.com/contact for ‘home delivery’ enquiries.

Refunds and Credits

Any credits will be issued onto your wholesale account. If you paid via credit card (Paypal), please include your bank account details and the Accounts Receivable team (ar@youfoodz.com) will refund any approved credits into your nominated bank account.

Order Receivable Issues

If there are any issues with the quantities of stock you receive, please email invoices@youfoodz.com with your order number and the exact missing items within three days of receiving your order.

Missing an order? Please call our dedicated retail support team on (07) 3503 7480 or email wholesale@youfoodz.com

Wastage

Send an email to invoices@youfoodz.com within 10 days of delivery with a photo of the stock along with your invoice number.