FREQUENTLY ASKED QUESTIONS

ORDERING

How do I place an order?

If you have already been set up with a Youfoodz Wholesale account, follow these steps to place your order: 

  1. Visit yfwholesale.com
  2. Log in at the top right of the screen. Your username is your email. Your password was chosen when you set up your account via the initial Account Invitation email.
    If you have forgotten your password, there is an option for you to send a ‘reset password’ email.
  3. Click ‘Order’ to view the Youfoodz menu. 
  4. There is no pre-filled order, so go wild and start adding items to your cart!
    Simply type the quantity of a line item you wish to add to your cart and click ’ADD TO ORDER’. 
  5. You can see how many items are in your cart using the ‘cart counter’ at the bottom right.
  6. Once you’re happy with your order, click ‘Cart’ in bottom right hand corner.
  7. After reviewing your order and ensuring there are no errors, click the ‘Check Out’ button.
  8. Select your delivery day and click ‘Continue to payment method’.
  9. Your payment options will either be an invoiced account if you have had this approved, or credit card using Paypal.
    Select your option and click ‘Complete Order’.
  10. Get excited for your next Youfoodz order!

                    DELIVERY

                    Delivery Schedule

                    Youfoodz’ delivery schedule depends on our stockist location. Please find full details here.

                    Next Day Delivery

                    Does next-day delivery apply to my area?

                    Next-day delivery is currently only available in select metro areas. You can check your delivery area, including your order cut-off times and delivery days here.

                    What happens if I need to cancel my order due for next-day delivery?

                    If you need to make changes to or cancel your order, you’ll need to do so prior to your delivery area cut-off time, which you can find here.
                    Please contact Customer Care ASAP on 07 3503 7480 so we can make this change for you!
                    Our office hours are 7:30am to 6pm Monday to Friday and 8am to 4pm on weekends, Queensland time. Hours differ on Public Holidays.

                    Enviro Boxes

                    Does the new enviro delivery box keep meals as cold as the styrofoam esky did?

                    Yes! In fact, we tested more than 100 different packaging combos to find this winner, which keeps temps colder and more consistent than ever before!

                    How do I recycle the enviro box?

                    Our fancy schmancy Cooler Box is 100% water-resistant recyclable cardboard, so you can break it down and pop it in your recycling bin.
                    Our Thermoshield ice packs are recyclable once the gel is emptied, however kerbside recycling does differ from council to council, so please check your local council regulations as some small depots don’t have the equipment to separate flexibles.
                    When it comes to the bubble wrap lining, you can drop it at any soft plastics recycling point. We're currently working on a fully kerbside recyclable bubble liner. Stay tuned!

                    I have old styrofoam eskies – can you collect them for me?

                    Absolutely! Please email  wholesale@youfoodz.com with your store name, most recent invoice number and the number of boxes you have to be collected, and we will have this routed in for collection ASAP.
                    Note: styrofoam eskies will be returned to our supplier to be melted down and reused.

                    What’s the difference between the previous ice packs and these new ‘pillow’ ice packs?

                    Just like our previous gel packs, the new packs are totally non-toxic. If you’d like to recycle your gel packs, wait ‘til they’re defrosted, empty the gel and pop them in your yellow recycling bin.

                     

                    ISSUES & HELP

                    Urgent Order Issues

                    For all urgent matters, please call Youfoodz Wholesale on (07) 3503 7480.

                    Please note that due to high volumes at the moment, you may not be able to reach us. If that is the case, please email us at wholesale@youfoodz.com and we'll get back to you ASAP.

                    Account Issues

                    Email invoices@youfoodz.com in the first instance. For issues regarding your account such as invoice discrepancies or stop supply, please email invoices@youfoodz.com.

                    Refunds and Credits 

                    Any credits will be issued onto your wholesale account. If you paid via credit card (Paypal), please include your bank account details and the Accounts Receivable team (ar@youfoodz.com) will refund any approved credits into the bank account.

                    Order Receivable Issues

                    If there are any issues with the quantities of stock you receive, please email invoices@youfoodz.com with your order number and what items are missing, within three days of receiving your order.

                    For major issues (e.g. you have not received your order), please email or call Youfoodz Wholesale at wholesale@youfoodz.com or (07) 3503 7480. 

                    Wastage 

                    Send an email to invoices@youfoodz.com within 10 days of delivery with a photo of the stock along with your invoice number.

                    General Enquiries

                    Call the dedicated Youfoodz retail support line on (07) 3503 7480 or email wholesale@youfoodz.com

                    Please note that due to high volumes at the moment, you may not be able to reach us. If that is the case, please email us at wholesale@youfoodz.com and we'll get back to you ASAP.

                    Office hours are 7:30am to 6pm Monday to Friday and 8am to 4pm on weekends, Queensland time. Our office hours may differ during public holiday periods.