FREQUENTLY ASKED QUESTIONS

PUBLIC HOLIDAY DELIVERY SCHEDULE

Easter & ANZAC Day

Youfoodz is keeping your shelves full of FRESH meals throughout the Easter & ANZAC Day public holiday period with minimal delivery changes.

Please refer to our Public Holiday Delivery Schedule for any changes during this period. For more information, contact Customer Service on (07) 3503 7480.

Delivery Area

Delivery Schedule

Adelaide

Deliveries as usual

Blue Mountains

Deliveries as usual

Brisbane Metro

Deliveries as usual

Brisbane Rural

Friday 19th April (Good Friday) delivery has moved to Saturday 20th April with no cutoff change

Cairns

Deliveries as usual

Canberra

Deliveries as usual

Central Coast

Friday 19th April (Good Friday) delivery has moved to Saturday 20th April with no cutoff change

Darwin

Friday 19th April (Good Friday) delivery has moved to Saturday 20th April with no cutoff change

Gold Coast/Gold Coast NSW

Deliveries as usual

Gold Coast West

Thursday 25th April (ANZAC Day) delivery has moved to Friday 26th April with no cutoff change

Mackay

Thursday 25th April (ANZAC Day) delivery has moved to Friday 26th April with no cutoff change

Melbourne Metro

Deliveries as usual

Melbourne Provincial

Deliveries as usual

Melbourne Rural

Deliveries as usual

Newcastle

Friday 19th April (Good Friday) delivery has moved to Saturday 20th April with no cutoff change

Northern NSW

Friday 19th April (Good Friday) delivery has moved to Thursday 18th April with cutoff on Tuesday 16th April Midnight

Perth

Deliveries as usual

Regional NSW 1

No deliveries on Thursday 25th April (ANZAC Day)

Regional NSW 2

No deliveries on Friday 19th April (Good Friday)

Regional VIC 1

Thursday 25th April (ANZAC Day) delivery

delivery moved to Saturday 27th April with no cutoff change

Regional VIC 2

Friday 19th April (Good Friday)

delivery moved to Saturday 20th April with no cutoff change

South Coast

Deliveries as usual

Southern NSW

Friday 19th April (Good Friday)

delivery moved to Saturday 20th April with no cutoff change

Southwest NSW

Deliveries as usual

Sunshine Coast

Deliveries as usual

Sydney Metro

Deliveries as usual

Sydney Rural

Thursday 25th April (ANZAC Day) delivery has moved to Friday 26th April with no cutoff change

Tasmania 1

Thursday 25th April (ANZAC Day) delivery has moved to Friday 26th April with no cutoff change

Tasmania 2

Friday 19th April (Good Friday)

delivery moved to Saturday 20th April with no cutoff change

Townsville

Deliveries as usual

 

ORDERING

Delivery Area

How do I place an order?

If you have already been set up with a Youfoodz Wholesale account, follow these steps to place your order: 

  1. Visit yfwholesale.com
  2. Log in at the top right of the screen. Your username is your email. Your password was chosen when you set up your account via the initial Account Invitation email.
    If you have forgotten your password, there is an option for you to send a ‘reset password’ email.
  3. Click ‘Order’ to view the Youfoodz menu. 
  4. There is no pre-filled order, so go wild and start adding items to your cart!
    Simply type the quantity of a line item you wish to add to your cart and click ’ADD TO ORDER’. 
  5. You can see how many items are in your cart using the ‘cart counter’ at the bottom right.
  6. Once you’re happy with your order, click ‘Cart’ in bottom right hand corner.
  7. After reviewing your order and ensuring there are no errors, click the ‘Check Out’ button.
  8. Select your delivery day and click ‘Continue to payment method’.
  9. Your payment options will either be an invoiced account if you have had this approved, or credit card using Paypal.
    Select your option and click ‘Complete Order’.
  10. Get excited for your next Youfoodz order!

                    DELIVERY

                    Delivery Schedule

                    Youfoodz’ delivery schedule depends on our stockist location. Please find full details here.

                    ISSUES & HELP

                    Urgent Order Issues

                    For all urgent matters, please call Youfoodz Wholesale on (07) 3503 7480.

                    Please note that due to high volumes at the moment, you may not be able to reach us. If that is the case, please email us at wholesale@youfoodz.com and we'll get back to you ASAP.

                    Account Issues

                    Email invoices@youfoodz.com in the first instance. For issues regarding your account such as invoice discrepancies or stop supply, please email invoices@youfoodz.com.

                    Refunds and Credits 

                    Any credits will be issued onto your wholesale account. If you paid via credit card (Paypal), please include your bank account details and the Accounts Receivable team (ar@youfoodz.com) will refund any approved credits into the bank account.

                    Order Receivable Issues

                    If there are any issues with the quantities of stock you receive, please email invoices@youfoodz.com with your order number and what items are missing, within three days of receiving your order.

                    For major issues (e.g. you have not received your order), please email or call Youfoodz Wholesale at wholesale@youfoodz.com or (07) 3503 7480. 

                    Wastage 

                    Send an email to invoices@youfoodz.com within 10 days of delivery with a photo of the stock along with your invoice number.

                    General Enquiries

                    Call the dedicated Youfoodz retail support line on (07) 3503 7480 or email wholesale@youfoodz.com

                    Please note that due to high volumes at the moment, you may not be able to reach us. If that is the case, please email us at wholesale@youfoodz.com and we'll get back to you ASAP.

                    Office hours are 7:30am to 6pm Monday to Friday and 8am to 4pm on weekends, Queensland time. Our office hours may differ during public holiday periods.